Q&A with Steve Lightman, Harry & David

Steve Lightman is Group President of Gourmet Foods and Gift Baskets at 1-800-FLOWERS.COM, Inc., which includes the Harry & David brand. This summer, Harry & David introduced a new online gourmet butcher shop just in time for grilling season, creating a convenient destination for high-quality beef, pork, poultry, and seafood. Loyalty360 had the chance to ask Lightman about the new product line, as well as their customer engagement and loyalty efforts.   Tell us a little....

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