Q&A with Lillian Murphy, Red Lobster

Lillian Murphy is the Vice President of Customer Experience and Loyalty at Red Lobster, the world's largest seafood restaurant company with over 700 locations. Loyalty360 CEO Mark Johnson spoke with Murphy about the Red Lobster Rewards program, and the brand’s new push for personalization as it works to grow it’s engagement program. We would love to know a little about what Red Lobster is, what you do, and your history would be great to know. Lillian Murphy: Red....

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