Q&A with Beth Johnson, Citizens Financial

Beth Johnson is the Chief Experience Officer at Citizens Financial, a full-service national bank and direct-to-consumer lending business. Loyalty360 CEO Mark Johnson met with Beth Johnson to discuss the challenges and opportunities in the banking industry regarding online banking, human interaction and how the COVID pandemic continues to change the banking landscape. Can you tell us a little more about you, what you do at Citizens Financial and maybe even a fun fact? Beth....

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