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Emotional connections are the ultimate goals for any successful brand that seeks long-term customer loyalty. Having a corporate culture steeped in storied history and tradition, along with an unwavering pledge toward customers and employees, fuels the customer loyalty engine. At Publix Super Markets, these lofty and aspirational themes occur on a daily basis. So, it’s little wonder that Publix has such a faithful and loyal following. “At Publix, customer service is shared....

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