Personalization Makes for a Smooth Customer Journey for Vivint

Vivint, founded in 1999 as APX Alarm Security Solutions, is a private smart home and security monitoring services provider in the U.S. and Canada. Steve Dixon, SVP of Customer Experience and Operations, talked to Loyalty360 about how the company stays on the leading edge of this ever-changing landscape.   Can you tell us a little bit about your role with Vivint? Dixon: I’ve been with the company for just over six years now and have really watched us....

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