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At the recent 2018 Customer Expo conference in Nashville, Tennessee, representatives from Overstock.com discussed the company’s efforts to continue building a customer-centric culture. Overstock is a 1.7-billion-dollar online retailer founded in 1999 that utilizes emerging technologies to provide customers a convenient way to e-shop for home goods, furnishings, décor, and more.
The company has fostered a customer-centric culture through various initiatives and programs....
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