Overstock.com is one of the original pioneers of ecommerce. Since 1999, the site has been selling merchandise from the excess inventory of retailers around the world. Sixteen years later, the company continues to be a leader in an online shopping industry that looks very different than when the site began. Loyalty360 sat down with Overstock.com President Stormy Simon for a fascinating conversation about the changes in CX the company has seen over its history.
What does customer experience....