As Loyalty360 has seen from discussions with its member representatives, employee engagement is linked to improved revenue growth, profit margins, and shareholder returns. It also tends to improve customer satisfaction and reduce absenteeism. For these reasons, we believe that brands can achieve a great deal of success if they increase employee engagement.   In preparation for Loyalty Expo 2019, we recently spoke with Sara Blackwood, Loyalty Marketing Manager for Omni Hotels &....

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