JetBlue Takes the Customer Experience to New Heights by “Inspiring Humanity.”
l360Insider

Despite the vast openness of its seemingly endless reach, the sky can still feel pretty crowded for brands operating within the hypercompetitive airline industry.   As a business that has traditionally faced small profit margins and high fixed costs, combined with the continuous threat of new emerging carriers, many brands across this space have redoubled their efforts to gain a competitive advantage in other ways. In this respect, a strong focus on the customer experience has become....

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