How Cigna Breaks Through Silos to Deliver a Better Customer Experience

With their slogan “Together all the way,” Cigna helps employers and individuals with their health insurance needs. The company also handles Medicare and Medicaid recipients. With so many factors, from regulations to changing employer coverage levels, Cigna strives to maintain the best customer experience possible for the patient. Rick Long, global head of Customer experience at Cigna, talks about some of the detailed aspects of company’s approach.   Rick, can you....

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