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Cultivating long-term customer loyalty within the restaurant industry has always come with unique challenges, due to its competitive nature. Now, consumers have more choices than at any point in history—not just choices of restaurant, but choices of how to procure food at a given restaurant. Increasingly, consumers expect to be able to get dine-in service, takeout, or delivery from just about any brand.
To learn about these challenges and their impact on loyalty....
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