The restaurant industry is undergoing rapid changes. Delivery is no longer just for pizza and Chinese cuisine, and consumers seem to be less interested in dining out than ever before. But the demand for personalized experiences has never been greater. To learn more about the challenges and opportunities inherent to this culinary state-of-flux, Loyalty360 recently spoke with Jodie Conrad, Chief Marketing Officer for Fazoli’s. Her discussion provided insight into how marketers in her....

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