This is the second installment of our QA with Cindy McKissock, Vice President and Head of Enterprise Design for Fannie Mae. You can read the first part here.    What does the brand’s culture mean to your customer experience and loyalty efforts?    I’ve been at Fannie Mae for 20 years, and we’ve always had a very mission-driven culture with a focus on making sure homebuyers, homeowners, and renters have access to affordable....

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