“The on-ramp to our customer experience is really our marketing and sales process,” says Michael Flaskey, CEO of Diamond Resorts International®, “because we are a direct marketing and direct sales company.”
Indeed, Flaskey’s organization has 3,000 marketing and sales people that work around the globe. “Daily, they’re sitting face-to-face with our members,” he adds, “and in 2017 we’ll have 280,000 families that have been....