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Dunkin' Donuts uses big data and advanced customer engagement techniques to bring a 1:1 experience to millions of loyal followers every single day. In this respect, Dunkin Donuts is helping to set a new customer experience standard by exceeding the rapidly changing (and rapidly rising) expectations of most consumers. It continually adopts and embraces new and innovative technologies that help it both authentically build relationships with consumers while remaining true to its core brand....
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