Delivering Great CX is a Team Effort at Trump Hotel DC (Part 2 of 2)

In Part 1, Mickael Damelincourt, managing director, Trump International Hotel Washington, D.C, discussed how he and his team create an experience that differentiates the property from other 5-star hotels. In Part 2, he talks about how he came to be in the hospitality sector and what lessons he learned from the industry he was in previously.   What were you doing before? Damelincourt: My background is fiscal management and the furniture business in Europe where customer service is....

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