Customer Engagement for Every Type of Passenger Propels the Cincinnati Northern Kentucky International Airport Upward

It used to be that air travel was largely the province of the affluent or business people. Today, thanks to low-cost carriers competing with established legacy airlines, traveling by plane is affordable for a much greater number of people.   With greater numbers of air travelers and an aging population, comes a demographic shift to a more diverse customer base. The typical business and leisure travelers have been joined in force by elderly passengers as well as those with various....

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