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At the 2018 Customer Expo conference, Loyalty360 recognized a variety of brands for the work they have done to improve the customer experience. Some had excellent outreach programs, while others enhanced CX through employee engagement. Still others made partnerships that increased engagement. One pioneering brand, the Canadian Red Cross, won awards in two different categories: gold for Experience & Design Innovation, and bronze for Customer Insights.
Founded in 1896, the....
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