To prepare for the 2019 Loyalty Expo, which took place from May 20 to May 22 in Charlotte, North Carolina, Loyalty360 spoke with a range of thought leaders in the customer loyalty space. We discussed such germane topics as technology trends, customer experience, and personalization. At the Expo itself, we attended a variety of unique presentations that engaged audiences on numerous levels.   Leading up to the event, we spoke with Anita Bichsel, Marketing Manager at Break Time, about....

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