Employee engagement as well as corporate and social responsibility were the topics in Part 1 of a discussion with Steven Aldrich, GoDaddy’s chief product officer. In Part 2 he talks about the challenges and opportunities of personalization as well as surveying and listening to customers.
What is the biggest challenge in surveying and listening to customers?
Aldrich: We have 17 million customers, so we get huge amounts of data every day both quantitative data and data in....