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Few industries have changed more in the past decade than the health care and health insurance sectors. One of the major players in both of these spaces, UnitedHealthcare, has moved adeptly with the times, enabling the company to grow into the largest health care company in the country.
Craig Hankins, vice president of digital products for UnitedHealthcare, has witnessed many of these changes first hand and recently spoke to Loyalty360 about how his company continues to set the pace....
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