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In Part I of Loyalty360’s Mark Johnson’s interview with Mats Winter, director of product at Air Canada, he spoke on the opening of the Maple Leaf Lounges and Air Canada’s mobile app.
In Part II, Winter discusses what Air Canada is doing for its customer’s safety, how employees are involved and the biggest challenge Air Canada has seen during the time of transformation.
How do you see safety and security changes affecting your relationship with your....
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