PunchTab Reaches 22 Million Users, Exceeds 11,000 Active Loyalty Programs

  • August 27 2012
  • Resource: Daily News
  • PunchTab

New Product Offerings Meet Growing Demands of the Market, Cater to Increased Interest From Advertising and Marketing Agencies PunchTab Inc., the engagement and on-demand loyalty platform leader, today announced a new tiered pricing model to meet...Read More

Expanded Voice of Customer Key to Confirmit, Other Acquisitions

  • August 27 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

Confirmit’s recently announced acquisition of CustomerStat will enable the company to provide a more comprehensive Voice of the Customer solution set for customers, according to Confirmit officials. “One of the critical developments...Read More

The Lacek Group Promotes Tyler Love

  • August 27 2012
  • Resource: Daily News
  • The Lacek Group

The Lacek Group, a leading loyalty marketing agency, is proud to announce the promotion of Tyler Love to the senior partner leadership team.As a Senior Partner and Vice President, Account Services, Love leads the Enterprise Holdings Inc. account...Read More

GameStop® PowerUp Rewards™ Reaches 20 Million Members

  • August 24 2012
  • Resource: Daily News
  • Gamestop

GameStop’s (GME) loyalty program, PowerUp Rewards, now has 20 million members taking advantage of its unique rewards and benefits. PowerUp Rewards is one of the fastest growing loyalty programs in retail, reaching this impressive milestone...Read More

Many Companies Stay With Their Preferences, not Customers’ in Communications

  • August 24 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

Though there are customers who prefer social media and others who prefer e-mail for communicating with companies, firms themselves still largely use the communication channel that they, rather than the ones that their customers prefer, according...Read More

LogMeIn Offers Customer Experience Tips

  • August 24 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

A new white paper from LogMeIn suggests that following five steps to develop a better support desk will help organizations improve customer experience. The first step is keeping costs down while maintaining efficiency is essential, the research...Read More

Confirmit Acquires CustomerSat from MarketTools

  • August 23 2012
  • Resource: Daily News
  • Confirmit

Acquisition brings together best-of-breed companies to strengthen leadership in the Voice of the Customer marketConfirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, has announced that it...Read More

Rapide Release Their Top Tips to Drive Service Consistency in the Automotive Industry

  • August 23 2012
  • Resource: Daily News
  • Rapide

With competition rife and sales continuing to suffer due to the failing economy, offering an exceptional customer experience has never been more important for the Automotive Industry. Rapide, the Moments of Truth™ Company, has just released...Read More

American Express Ranks Highest in Credit Card Customer Satisfaction for a Sixth Consecutive Year

  • August 23 2012
  • Resource: Daily News
  • J.D. Power and Associates

Focus on improving the online experience, benefits, services, rewards and customer service helps Amex remain tops in the U.S. card industry Consumers have once again ranked American Express highest in customer satisfaction among U.S. credit card...Read More

SIGMA Marketing: Four Ways Healthcare Marketers Can Better Engage Customers

  • August 22 2012
  • Resource: Daily News
  • SIGMA Marketing Group

SIGMA Marketing Group, the customer intelligence-driven, direct and digital marketing services firm, shares four key steps healthcare marketers such hospital groups and insurers can take to better connect with their consumers across channels in...Read More

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