Most Companies Don't Regularly Test Contact Centers to Ensure Quality Customer Experiences

  • August 27 2013
  • Resource: Daily News
  • Jim Tierney

Most companies don’t take a proactive approach when it comes to monitoring their contact centers to ensure high-quality customer experiences, according to a LinkedIn survey of 1,000 international technical professionals conducted by Empirix...Read More

Frequent Fliers Not So Loyal to Airline Loyalty Programs

  • August 27 2013
  • Resource: Daily News
  • Jim Tierney

Airline loyalty programs are not working efficiently, according to a new study by consulting firm Deloitte. “Our findings strongly suggest that the state of airline loyalty is less than what carriers would like it to be,” Adam...Read More

Loyalty 360 releases “The Influential Power of Customer Experience”

  • August 21 2013
  • Resource: Daily News

Loyalty Marketer’s Association, marketers share their insights about how customer experience impacts loyalty and what makes a memorable customer experience. In its just released executive briefing, “The Influential Power of Customer...Read More

Loyalty Expo Europe Set for Oct. 7-8, 2013 at The Tower Hotel in London

  • August 20 2013
  • Resource: Daily News
  • Loyalty 360

Inaugural Loyalty Expo Europe Two-Day Event Packed With Interactive Sessions, Marketer-Only Peer-to-Peer Roundtables, and Networking Opportunities. Loyalty Expo Europe presents a great opportunity for marketers to come together and discuss the...Read More

European Marketers Should Create Compelling Mobile Customer Experiences

  • August 02 2013
  • Resource: Daily News
  • Jim Tierney

Message to European marketers with a mobile marketing strategy, or those considering one: By the end of 2013, the number of mobile-connected devices will exceed the number of people on earth, according to the Cisco Visual Networking Index (VNI...Read More

Explosion of Mobile Devices Forces Marketers to Create Compelling Customer Experiences

  • August 02 2013
  • Resource: Daily News
  • Jim Tierney

Message to marketers with a mobile marketing strategy, or those considering one: By the end of 2013, the number of mobile-connected devices will exceed the number of people on earth, according to the Cisco Visual Networking Index (VNI) Global...Read More

Hotels.com Loyalty Program Offers Customers “Dreamy” Vacation

  • August 02 2013
  • Resource: Daily News
  • Jim Tierney

Hotels.com’s Welcome Rewards Loyalty Program wants to hear customers’ wildest dreams, which could earn them a free stay at a “dreamy” hotel of their choice. Hotels.com is seeking customers’ most thrilling, bizarre...Read More

NASCAR Creates Brand Loyalty Through Unique Engagement for its Sponsors

  • August 01 2013
  • Resource: Daily News
  • Jim Tierney

One out of every four NASCAR fans strongly agrees that they support the sport’s sponsors more than sponsors of other sports, according to a study conducted by online research firm Toluna prior to the start of the 2013 season. More than half...Read More

J.D. Power Slated as Keynote Speaker at Loyalty 360’s 3rd Annual Engagement & Experience Expo

  • August 01 2013
  • Resource: Daily News
  • Power’s new book, “Power”, is set for release in September

On the heels of the scheduled September release of his new book, “POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History,” J.D. “Dave” Power III will be the keynote speaker...Read More

Changes to GNC’s Gold Card Loyalty Program Spark Positive Customer Behavioral Shift

  • July 29 2013
  • Resource: Daily News
  • Jim Tierney

GNC Holdings has added 3 million new customers to its Member Price Gold Card loyalty program that rolled out during May and June, company Chairman, President and CEO Joseph Fortunato said during a July 25 conference call to discuss second-quarter...Read More

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