General Motors Lets Customers Guide It Back Toward Bright Lights: A Loyalty 360 Interview with GM’s General Director, Customer and Relationship Services

  • December 27 2013
  • Resource: Daily News
  • Mark Johnson

Unquestionably, General Motors has endured an arduous journey in recent years, stemming from questionable vehicle quality, to market share declines, to financial losses and finally a 2009 bankruptcy and federal bailout.General Motors has emerged...Read More

Loyalty 360 Customer Engagement & Experience Expo Announces Two Featured Sessions

  • October 29 2013
  • Resource: Daily News
  • Loyalty 360

Turning Social Feedback into Increased Customers and Sales; and Moving Past Punch Cards Toward a Card-Linked Loyalty SolutionTwo new featured sessions focusing on transforming social data into increased customers and sales, and moving past punch...Read More

Instant Gratification: We All Want It, Orbitz Does It

  • October 21 2013
  • Resource: Daily News
  • Erin Raese, Loyalty 360

Orbitz Rewards, which is sure to take the travel industry by storm, launched today. In an industry full of rewards programs, it’s often difficult to differentiate – but not for Orbitz.  By listening to its customers, Orbitz has...Read More

J.D. Power Highlights Customer Engagement & Experience Expo

  • October 16 2013
  • Resource: Daily News

J.D. Power Slated as Keynote Speaker; American Airlines, BNSF Railway Company, and Confirmit Show How to Use Technology in Voice of the Customer Programs Industry legend J.D. Power III, the founder of the highly respected and notable J.D...Read More

Customer Engagement & Experience Expo Announces Two Featured Sessions

  • October 09 2013
  • Resource: Daily News

Olay and Iron Tribe Fitness Brands Added to List of Sessions Focusing on Customer Engagement and Loyalty. Procter & Gamble’s Olay beauty brand and Iron Tribe Fitness will headline two new featured sessions focusing on customer...Read More

Customer Loyalty Insights from Deskero: Loyalty 360 Q&A with Nunzia Falco Simeone

  • October 02 2013
  • Resource: Daily News
  • Jim Tierney

Nunzia Falco Simeone is the marketing manager for London-based Deskero, which is a cloud-based help desk software that offers simple, yet effective tools to integrate requests coming from different channels (emails, chats, websites, social...Read More

Engagement & Experience Expo Announces Two Featured Sessions

  • October 01 2013
  • Resource: Daily News

Customizing Data for the Masses from Luxottica; Interactive Panel Explores How to Leverage Loyalty and Sophisticated CRM to Drive Multichannel EngagementLuxottica, GameStop, & 7-Eleven will headline two new featured sessions focusing on...Read More

Loyalty Expo Europe Announces Featured Session

  • September 11 2013
  • Resource: Daily News

Responding Effectively to the Voice of the Customer is Examined in Fascinating Session from Barclaycard A new featured session focusing on responding effectively to the Voice of the Customer has been announced for the inaugural Loyalty Expo...Read More

Loyalty 360 and PunchTab to Host Webinar on September 12, 2013 at 1pm ET on the Importance of Omni-Channel Loyalty Programs for Brands

  • August 29 2013
  • Resource: Daily News
  • Loyalty 360

Topics include the challenges in starting an omni-channel loyalty program and how to identify the drivers of consumer purchasing behavior.Loyalty 360 today announced they will be hosting a webinar on September 12, 2013 at 1 p.m. EDT titled, &ldquo...Read More

Loyalty 360 is Pleased to Announce New Members

  • August 27 2013
  • Resource: Daily News
  • Loyalty 360

10 new members join Loyalty 360 – The Loyalty Marketer’s Association Loyalty 360 -- The Loyalty Marketer’s Association -- is pleased to announce 10 new members of the association. The list of new members is as follows: Brands:...Read More

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