Lands’ End CEO Resigns As Iconic Company Seeks to Rebuild Brand Loyalty

  • September 29 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

On Sept. 8, Loyalty360 posted an article on its home page with the following headline: “Can Lands’ End CEO Turn Things Around and Recapture Brand Loyalty?” Less than three weeks later, there is an answer to that question after...Read More

Can Chiptopia Loyalty Program Spark Customer Engagement at Chipotle?

  • July 25 2016
  • Resource: Daily News
  • Jim Tierney

On the heels of E. coli outbreaks earlier this year, which affected almost 60 people who ate at the massively popular burrito chain, Chipotle started July with a bang when it announced its first-ever loyalty rewards program dubbed Chiptopia. The...Read More

Travel Customer Experience Becomes Inherently Mobile at Starwood Hotels and Resorts

  • July 25 2016
  • Resource: Daily News
  • Jim Tierney

Customer experience in the travel industry certainly isn’t immune from the impact that mobile has in today’s loyalty marketing world. Just ask Julie Atkinson, Senior Vice President, Global Digital, at Starwood Hotels and Resorts...Read More

Choice Privileges Loyalty Program Builds on Success

  • May 04 2016
  • Resource: Daily News
  • Jim Tierney

Success breeds success. At Choice Hotels, its highly successful loyalty program, Choice Privileges−which eclipsed the 25 million-member mark earlier this year−will offer even more new and unique benefits. In February, Choice Hotels...Read More

Customer Forgiveness Sparked by Positive CX

  • May 04 2016
  • Resource: Daily News
  • Steve Taggart

When it comes to customer experience, every brand makes an effort to be absolutely flawless. The truth remains, however, that every brand also falls short of this goal; organizations make mistakes, and not every customer will leave every...Read More

RevZilla Demonstrates Excellence in Customer Experience

  • May 04 2016
  • Resource: Daily News
  • Steve Taggart

Stevie Award winners continue to be revealed, and among the latest brands to be recognized is RevZilla, a leading online distributor of motorcycle parts and service. Crafting a respected customer experience is a significant challenge for online...Read More

Key to Brand Loyalty at 1-800-Flowers is Listening to Customers

  • May 04 2016
  • Resource: Daily News
  • Jim Tierney

Many companies pay lip service to a common theme among loyalty marketers: Listening to your customers can lead to brand loyalty. At 1-800-Flowers.com, that theme evokes much more than lip service. “Part of our DNA as a company is to listen...Read More

Starbucks Takes Significant Strides in Mobile Customer Engagement

  • January 25 2016
  • Resource: Daily News
  • Jim Tierney

Starbucks CEO Howard Schultz always knew that mobile customer engagement was a burgeoning tool for the company’s loyal customer base. It appears Schultz was prescient in his thinking. In December 2014, Starbucks introduced Mobile Order &...Read More

Banking Customers Across Europe and Asia are Demanding More Personalized Customer Experiences

  • November 23 2015
  • Resource: Daily News
  • James M. Loy, Loyalty360

Customer experience professionals should now be aware of the significance of personalization. In an era of growing consumer empowerment, built on a foundation of digital connectivity and increased choice, personalized customer experiences can be a...Read More

AIRTAG Brings Contactless Payment Customer Engagement Solutions to France

  • November 20 2015
  • Resource: Daily News
  • James M. Loy, Loyalty360

Contactless payment terminals are gaining momentum in the customer engagement sphere. The ease, convenience and speed at which they allow customers to complete transactions are more than enough reasons for many retailers to integrate such systems....Read More

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