Companies Still Struggling With Mobile Integration

  • July 25 2013
  • Resource: Daily News
  • Jim Tierney

Recent studies show that mobile expansion remains a high-to-critical priority for more than 60% of today's leading organizations. Enterprises are leveraging cross-channel communications such as SMS, MMS, push notifications, email, and voice to...Read More

New Report: Top Retailers’ Slower Website Speeds Impacting Customer Experience, Consumer Engagement

  • July 24 2013
  • Resource: Daily News
  • Jim Tierney, Loyalty 360

Websites for the top 500 U.S. retailers continue to slow down – falling 13.7% since the spring of 2012, according to a new report from Radware. The new report titled, “State of the Union: Ecommerce Page Speed & Web Performance...Read More

Acision Appoints Adolfo Hernandez As Its New Chief Executive

  • July 23 2013
  • Resource: Daily News
  • Ben Pattie

Acision, a global leader in mobile messaging, today announced that its Board of Directors has appointed Adolfo Hernandez to Chief Executive, succeeding Jorgen Nilsson, who recently stepped down from the business. In his new role, the former...Read More

Gallup’s State of the American Workplace -- Astonishing 70% of U.S. Employees Not Engaged

  • July 23 2013
  • Resource: Daily News
  • Jim Tierney

Most U.S. workers are either not engaged or are actively disengaged – a whopping 70% -- according to a 2012 survey by Gallup. To make matters worse in the workplace, the survey says actively disengaged employees are emotionally disconnected...Read More

Girls Drive Better Focuses on Creating Safer Driving Behavior: Policywise Launches Loyalty Program

  • July 23 2013
  • Resource: Daily News
  • Jim Tierney

Policywise has launched a new membership rewards program for its flagship Girls Drive Better product, which is an innovative insurance option for young women that focus on good driving techniques. Girls Drive Better Rewards -- a loyalty program...Read More

Graham O'Sullivan First Retailer in Europe to Introduce 'Bopzy' Loyalty App

  • July 23 2013
  • Resource: Daily News
  • Sorcha Corcoran

Customers in the Graham O’Sullivan restaurant in The Square Tallaght can now download an app on their smartphones called ‘Bopzy’ to avail of a new loyalty scheme. The Dublin-based group is claiming to be the first retailer in...Read More

Personalized Customer Engagement Ramps Up Customer Loyalty at SDL

  • July 22 2013
  • Resource: Daily News
  • Jim Tierney, Loyalty 360

Joe Stanhope, Chief Strategy Officer, SDL Campaign Management & Analytics, told Loyalty 360 that targeted, relevant email communications are extremely effective for engaging customers, driving loyalty, and generating business. But he added...Read More

Hyundai Dealers Find “Make or Break” Point of Customer Satisfaction

  • July 18 2013
  • Resource: Daily News
  • Jim Tierney, Loyalty 360

With an assist from Maritz Research, Hyundai dealers unlocked the mystery to customer satisfaction through a proprietary technique known as Make or Break Customer Satisfaction. Hyundai Auto Canada Corp. partnered with Maritz Research to determine...Read More

A Little Patience Goes Long Way in Right Time Marketing

  • July 18 2013
  • Resource: Daily News
  • Jim Tierney, Loyalty 360

The real nuance for brands in seizing the opportunity for right time marketing is to show patience to gather more information given a specific context, according to David Rosen, Strategy, Analytics and Consumer Insights at TIBCO Loyalty Lab. ...Read More

Celltick’s Receives Juniper Research’s 2013 Future Mobile Award July 11, 2013

  • July 18 2013
  • Resource: Daily News
  • Celltick

Celltick, a global leader in mobile initiated commerce, today announced that it has been selected as the winner in the Mobile Coupon category by a panel of eminent judges in this year’s Future Mobile Awards given by Juniper Research. The...Read More

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