FedEx and Salesforce Partner to Deliver Fast and Easy Shipping

  • September 16 2021
  • Resource: Daily News

FedEx (NYSE: FDX) and Salesforce (NYSE: CRM) announced a new, multi-year partnership that integrates Salesforce Commerce Cloud and Salesforce Order Management with innovative capabilities from FedEx and ShopRunner, its e-commerce platform and...Read More

Salesforce Launches New Streaming Service Salesforce+

  • August 12 2021
  • Resource: Daily News

Salesforce announced Salesforce+, an all-new streaming service with compelling live and on-demand content for every role, industry and line of business, all in one place. Salesforce+ includes live experiences, original series, podcasts, and other...Read More

How Travel and Hospitality Brands Can Deliver Real-Time, Personalized Interactions

  • July 23 2021
  • Resource: Daily News
  • Ashley Kimball, Loyalty360

Every transaction between a customer and a travel or hospitality brand enables that brand to learn and understand more about that consumer. And when it comes to interacting with that customer, those hotels and airlines have an opportunity to...Read More

Herman Miller Redesigns Its Shopping Experience, Powered by Salesforce

  • June 04 2021
  • Resource: Daily News

Salesforce, the global leader in CRM, announced that Herman Miller, a more than 100-year-old pioneer in design, is teaming up with Salesforce to continue to transform its online store and business strategy. Now, Herman Miller will be able to...Read More

3 Loyalty and CX Trends to Follow in 2021

  • March 17 2021
  • Resource: Daily News
  • Loyalty360 Team

While 2020 may have left many brand marketers scratching their heads and seeing stars, the year that was offered all of us an opportunity to possibly see what the future holds for customer experience, brand engagement, and the evolution of loyalty...Read More

Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences

  • January 12 2021
  • Resource: Daily News

Salesforce announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust and engagement. Built on the Salesforce Customer 360...Read More

15,000+ Consumers and Business Buyers Weigh in on the Future of Customer Engagement

  • November 02 2020
  • Resource: Daily News
  • Tim Pennington, Loyalty360

Salesforce published the fourth edition of its State of the Connected Customer research report, an annual study of how customer expectations and behaviors are changing as businesses, technology and society at large evolve. This year’s survey...Read More