Combat Cyberattacks this Holiday Season

  • November 29 2022
  • Resource: Daily News
  • Mark Johnson, Loyalty360

Iris® Powered by Generali, provider of a proprietary identity and cyber protection platform, recently released the findings of its sixth annual Holiday Shopping ID Theft survey. The annual survey polls consumers on their holiday shopping...Read More

Proven Strategies Behind Building Successful Brand-to-Brand Partnerships

  • November 14 2022
  • Resource: Daily News
  • Mark Johnson, Loyalty360

Brand-to-brand partnerships are a significant area of interest for organizations looking at new ways to engage customers. However, it seems to be an area where there is either great success or great struggles for marketers. The way a brand...Read More

Employee Engagement: How to Maintain Excitement and Motivation from The Inside

  • August 29 2022
  • Resource: Daily News

A loyalty program is only as successful as those who back it, and without enthusiastic employee engagement, the program is bound to falter. Brands need to find ways to excite their employees, keep them involved and educated, and equally...Read More

Iris® Powered by Generali Cites Human Factor Crucial for Maintaining Customer Loyalty

  • April 07 2022
  • Resource: Daily News

The continually growing customer loyalty landscape demands unique strategies for brands to stand out among the competition. For one company, they return to the root of loyalty: superior customer service.  Loyalty360 CEO, Mark Johnson...Read More

The Goal of Personalization Getting Tougher for Brands

  • January 11 2022
  • Resource: Daily News
  • Mark Johnson, Loyalty360

Coming out of the 2021 Loyalty Expo, personalization was one of the top trends mentioned during presentations, the Loyalty360 Awards, and brand-member sessions. Recently, Loyalty360 hosted a brand-only digital roundtable focused on...Read More

Americans Expect a Return to Normal Travel in 2022

  • June 18 2021
  • Resource: Daily News

Generali Global Assistance (GGA) announced the United States findings of 2021 Holiday Barometer – the twentieth anniversary of the annual poll sponsored by its parent company, Europ Assistance, and conducted by the consumer research firm...Read More

Increase in Cybercrime Makes Generali Global Assistance’s Iris Identity & Cyber Protection More Important

  • June 09 2021
  • Resource: Daily News
  • Mark Johnson, Loyalty360

It is telling that in the digital world we now live in, more people are worried about becoming a victim of cybercrime than becoming seriously ill or injured. This worry, according to Eugenia Blackstone of Generali Global Assistance, is the fear...Read More

Fraud and the Customer Experience: Building Loyalty and Delivering Personalization While Protecting Consumer Data

  • November 20 2020
  • Resource: Daily News
  • Tim Pennington, Loyalty360

Consumers expect a personalized experience from brands, and a majority now expect a brand to have a loyalty program offering. But when it comes to sharing the data needed to power those experiences, there is an ever-increasing concern from...Read More

As Cybercrimes Rise, Iris® Identity & Cyber Protection Keeps an Eye on Personal Devices

  • October 15 2020
  • Resource: Daily News
  • Tim Pennington, Loyalty360

If there were any doubts that electronic fraud and theft were on the rise, then look no further than the fact that the Federal Bureau of Investigation has its own Internet Crime Complaint Center (IC3) that handles just this particular type of...Read More

Customer Care is Part of Generali Global Assistance DNA | Q&A with Paige Schaffer, CEO, Global Identity and Cyber Protection, at Generali Global Assistance | Part II

  • August 21 2020
  • Resource: Daily News
  • Mark Johnson, Loyalty360

  In Part I of Loyalty360’s Mark Johnson’s interview with Generali Global Assistance’s Paige Schaffer, CEO of Global Identity and Cyber Protection, Schaffer spoke about disruptions in areas of fraud and an introduction to...Read More

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