Bank Customers Say Being Recognized by Branch Employees Improves Customer Loyalty

  • September 17 2011
  • Resource: Daily News
  • 3VR

SAN FRANCISCO, Sept. 14, 2011—Customer service at one bank branch location directly affects the opinion of the entire financial institution for more than 76 percent of bank customers, according to a new poll released today by 3VR, the...Read More

Employers Find Ways to Say ‘Thank You' to Employees Despite Economy

  • September 16 2011
  • Resource: Daily News
  • Young America

EDINA, Minn.—When it comes to employee incentives, cash and checks remain popular,      but according to a recent study from Young America, www.Young-America.com an incentive marketing firm, prepaid card programs are moving...Read More

Innovative Rewards Company Launches a Unique Bill Credits Program

  • September 16 2011
  • Resource: Daily News
  • LifePays

FRESNO, Calif., Sept. 15, 2011—From innovative rewards company, LifePays,  comes an exciting loyalty program that will help subscription-based enterprises attract and retain customers by enabling customers to convert lifestyle...Read More

Hear Firsthand How Acting on VOC Insight Can Increase Customer Satisfaction & Loyalty

  • September 16 2011
  • Resource: Daily News
  • Vovici

HERNDON, Va.—On Wednesday, September 21, 2011 at 2 p.m. ET, Vovici™, a     Verint® Systems (NASDAQ: VRNT) company and leading provider     of Voice of the Customer and enterprise feedback management solutions,...Read More

What Would Google do?

  • September 15 2011
  • Resource: Daily News
  • Daily Mail Group

LONDON, September 15, 2011—Google UK head of mobile advertising, Simon Morgan, considers the most significant developments in the field of m-commerce and crunches the mobile numbersOver the past year we’ve seen smartphones overtake PC...Read More

Start-Up Ready Receipts Enters Digital Receipts Market

  • September 15 2011
  • Resource: Daily News
  • Ready Receipts

MERIDIAN, Idaho, Sep 14, 2011—Ready Receipts, a provider of cloud-based digital receipts and analytic     technology, now offers merchants electronic receipts and transactional     data mining capabilities and gives...Read More

Digital Marketing Leaders Covario and Kenshoo Form Strategic Alliance and Joint Offering

  • September 15 2011
  • Resource: Daily News
  • Covario

SAN DIEGO and SAN FRANCISCO, Sept. 13, 2011 – Digital marketing industry leaders Covario and Kenshoo announced a strategic agreement that includes software licensing and technology integration to deliver innovative search and social...Read More

ActivePath and Cardlytics Chosen to Present New eStatement Loyalty/Rewards Marketing Solution at FinovateFall 2011

  • September 14 2011
  • Resource: Daily News
  • ActivePath

NEW YORK, Sep 13, 2011—ActivePath(TM),      developer of unique, 2Way Email Banking Systems and Cardlytics,      the pioneer of transaction-driven     marketing(TM)      for...Read More

New takes on loyalty programs look to end dependence on incentives

  • September 14 2011
  • Resource: Daily News
  • Wailin Wong, Chicago Tribune

AlleyCat Comics in Chicago’s Andersonville neighborhood has an unorthodox approach to rewarding frequent customers: Shoppers that hit 50 purchases get to punch a store employee in the stomach.The rewards program is new, so the prize...Read More

What is Customer Satisfaction—Really?

  • September 14 2011
  • Resource: Daily News
  • Marco Pacelli, ClickFox from Business Insider

High customer satisfaction translates to customer loyalty, and loyalty is one of the biggest drivers of corporate growth. Let’s face it –  customer satisfaction is at an all-time low in our country. So, what exactly is going on?...Read More

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