KANA Introduces Web Customer Service That Sells

  • June 11 2012
  • Resource: Daily News
  • KANA

Experience Flows(TM), Contextual Knowledge and Social Analytics Create Meaningful Customer Journeys That Convert Visitors Into Customers KANA(R) Software, Inc., a global leader in customer service solutions used by more than 850 enterprises...Read More

MarketLive Launches Content Experience Manager

  • June 11 2012
  • Resource: Daily News
  • MarketLive

First of Its Kind, Fully Integrated eCommerce Product Optimizes Content to Create a Differentiated Customer Experience and Drive Long Term Growth MarketLive, the leader in enterprise-class eCommerce software and solutions, today announced the...Read More

Only Half of Credit Unions Participate in Card Loyalty Programs: Study

  • June 11 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

According to a just released research brief from Card Services for Credit Unions (CSCU), “loyalty is the most critical metric that credit unions can use to measure performance,” yet only half of credit union credit card offering...Read More

Swift Exchange Unveils Online and Mobile Commerce Loyalty Platform

  • June 08 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

Swift Exchange, New York, recently took the wraps off its loyalty operating system, which is designed to integrate with existing loyalty programs to enable consumers to combine rewards they have across multiple programs and to enable...Read More

UK Banks Need Help Winning Back Customers' Hearts and Wallets

  • June 08 2012
  • Resource: Daily News
  • Kennedy Consulting Research & Advisory

Kennedy's New Study on Consulting to the UK Banking Industry Shows How Consumer Uncertainty, Coupled With Rapid Change and New Regulations, Are Driving Demand for More Transformative Consulting Solutions Findings in "Consulting to the UK...Read More

Shopkick Chooses Giftango

  • June 08 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

Shopkick, a Palo Alto, Calif.-based provider of a location-based shopping app that rewards customers for walking into stores, making purchases and for other select behaviors, has selected Giftango, Portland, Ore., as a key provider of its...Read More

Perka Teams up with ShopKeep POS

  • June 08 2012
  • Resource: Daily News
  • Phillip Britt, Loyalty 360

ShopKeep POS, a provider of point-of-sale systems that run on the iPad, is launching a partnership with Perka, a Portland, Ore.-based loyalty program for small businesses at this weekend’s Coffee Fest Chicago 2012.  The partnership...Read More

Leveraging Customer Purchase and Loyalty Data Proves Challenging

  • June 07 2012
  • Resource: Daily News
  • The Financial

The “Big Data” conversation has gained momentum since late last year. An October 2011 study from McKinsey & Company found the greatest number of marketing executives worldwide (32%) felt the ability to generate and leverage deep...Read More

GM will base employee bonuses on owner loyalty

  • June 07 2012
  • Resource: Daily News
  • Mike Colias, Automotive News

N.A. chief Reuss insists on customer retention Mark Reuss wants General Motors employees to make customers so happy with their GM vehicle that they come back for another one. So he's paying extra when that happens. Reuss, GM North America...Read More

Shopkick Taps Giftango to Help Power Digital Gift Card Delivery for Its Mobile Rewards Program

  • June 07 2012
  • Resource: Daily News
  • Giftango Corporation

Giftango Provides a Consistent Rewards Redemption Experience for shopkick Users Giftango Corporation today announced that shopkick™, the largest location-based shopping app that rewards shoppers simply for walking into stores and...Read More

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