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Editor's Note: This article orginally appeared on April 18th, 2018
AI? Chatbots? IoT? Alexa? Forget about them.
According to a survey from PricewaterhouseCooper, if a company wants to improve its customer experience, it needs to enhance its human experience.
Three-quarters of the 15,000 consumers across 12 countries surveyed by PwC reported that while the consumer generates the revenue, it’s the employees—not the technology—who drive the experience and make the difference. However, just 44 percent....
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