Selecting the right technology to manage customer data can be difficult. A brand needs to understand the exact features it requires to be able to adopt the proper solution. Recently, Loyalty360 spoke with Chris Bauserman, Vice President of Segment and Product Marketing at NICE inContact, to discuss one of his company’s AI-powered solutions, CXone Packages for Salesforce.   In 2016, NICE acquired inContact, bringing together the former’s and analytics solutions and the latter’s cloud contact center. The resultant....

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