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Customers want mobile live chat.
A new study commissioned by Moxie Software reveals that 62% of survey participants expect live chat to be available on mobile devices, and 82% would use it.
What’s more, 75% of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent. The study surveyed more than 2,100 U.S. residents about their online and mobile shopping habits, and identified the rising trend of live online chat for sales and support assistance.
According to the....
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