Customer Experience   Nordstrom Will Let You Return Your Macy’s Online Order in Store Seeking to increase foot traffic, the retailer “will accept merchandise returns from rivals like Macy’s Inc. and Kohl’s Corp. in the new small-format locations, regardless of whether Nordstrom carries the same item. Returns can be a pain point for both the customer and retailer, and shoppers want a convenient way to drop off unwanted items, said Jamie Nordstrom, President of Nordstrom stores.”   Chipotle Can....

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