Loyalty360 Reads: October 15 | Biscuit Belly Partners With Former Papa John

Biscuit Belly Partners With Former Papa John's Exec To Expand Footprint
Louisville-based Biscuit Belly has hooked up with Chuck Schnatter, who helped grow Papa John's to over 4,000 units, to launch a franchise program. The brainchild of pharmacist-turned-restaurateur, Chad Coulter, Biscuit Belly operates three locations in Louisville and is hoping to hit 20 to 25 by the end of 2021.

"Ever since we opened the first Biscuit Belly in 2019, we've been blown away by the success and knew we had something special. With lines wrapped around the block and a loyal stream of social media followers, Biscuit Belly has grown into something bigger than we ever could have imagined," says Coulter, founder and CEO of Biscuit Belly.

Schnatter is brother to John Schnatter, who founded Papa John's. The chain, which serves breakfast and brunch featuring scratch-made biscuit sandwiches, breakfast cocktails and other southern breakfast fare with a twist, is seeking experienced multi-unit operators to develop franchise territories in new markets throughout the Midwest and Southern regions.
Air Canada Reopens Calgary Maple Leaf Lounge with Biosafety Measures
Air Canada re-opened its Maple Leaf Lounge at YYC Calgary International Airport with leading biosafety measures featuring enhanced new protocols for the well-being of customers and employees. With the aim to support local business, the Maple Leaf Lounge, open daily to eligible customers travelling on domestic flights, spotlights Calgary- and Canadian-based products.

"We are pleased to again welcome eligible customers to our Maple Leaf Lounge at YYC Calgary International Airport,” says Andrew Yiu, Vice President, Product, at Air Canada. “We have extended our industry-leading biosafety measures already in place at our lounges in Toronto and Vancouver to our Calgary lounge, ensuring the safety of customers and employees alike. This includes electrostatic spraying as part of our significantly enhanced cleaning procedures for additional peace of mind, and new touchless processes, such as the ability to order individually prepared as well as pre-packaged food directly to your seat from your smartphone.”
Glance Introduces Mobile Camera Share Functionality
Glance, a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced the release of Glance Mobile Camera Share. This solution enables knowledge workers to see and troubleshoot on-site technical issues by accessing the camera on the customer's or technician's mobile device while engaged in a service call. Through this feature, businesses can accelerate issue resolution, reduce truck rolls, and maintain social distancing practices.

Toast, a leading provider of point-of-sale and restaurant management hardware and software, sees the new offering as a better tool to serve its customers.

"We are excited to use Glance Mobile Camera Share to make sure our customers are enjoying maximum up-time and profitable operation," says Matthew Curley, Customer Success Program Manager for Toast. "Glance enables our customer care team to more quickly identify and resolve a wide range of hardware and software issues to ensure Toast customers are operating smoothly."
FanDuel appoints Sarah Butterfass as CPO
FanDuel Group says Sarah Butterfass will join the company as Chief Product Officer. Sarah will lead FanDuel’s world-class product development organization, reporting to FanDuel Group CEO Matt King, effective October 19.
Sarah brings more than 20 years of experience spearheading and executing product strategies, leading product organizations, and overseeing new product launches with a focus on customer engagement. She most recently served as Chief Product Officer at Groupon, the online marketplace company. As the top product development leader at Groupon, she oversaw the company’s global product organization in developing the future of the Groupon experience for consumers and businesses across all channels. In addition, she led vertical strategy for Groupon categories including Things to Do, Live, Travel, Food & Drink, Beauty & Wellness, and Groupon’s Bookable marketplace.

Before joining Groupon in 2018, Sarah served as Senior Vice President and Head of Customer Experience at E*TRADE, an electronic trading platform. In this role, she led product teams for all of E*TRADE, including etrade.com, mobile, advanced trading platforms, and all product verticals, including Trading, Investing, and Stock Plan Participants.

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