Loyalty360 Reads: March 18 | Nordstrom Shutting Down for Two Weeks, Third-Party Delivery Services Begin to Temporarily Suspend Commission Fees, and More

Nordstrom Shutting Down for Two Weeks in U.S., Canada, and Puerto Rico Stores
Nordstrom has temporarily closed its doors in a company-wide effort to promote social distancing amid the coronavirus outbreak around the globe. With more than 350 stores, it will continue to keep its online channels open. The news comes as more than a dozen retailers announced temporary closings in the past week. "During this unprecedented period of uncertainty, we have in place the appropriate business continuity plans, operational framework and team," CEO Erik Nordstrom said in a statement.
Beauty Brands such as Sephora and Ulta Close Stores as Consumer Habits Shift
As retailers around the globe are forced to close shop in further attempts to slow the spread of the COVID-19 outbreak, most industries are feeling the overwhelming effects of this shift in consumer spending habits, specifically in the beauty/cosmetics industry is no exception. As more people cut back from social gatherings and begin working from home, the need for daily make-up/beauty routine has slowed. Closed stores will suspend many of the retailers’ typical sales techniques: testing stations, one-on-one beauty advice and complimentary makeovers. As a result, both Ulta and Sephora have said they’ll continue online sales. Sephora said it’s waiving standard shipping fees and extending its return policy to 60 days to be more online-friendly.
Technology/Delivery Services
DoorDash Follows as More Third-Party Delivery Services Begin to Temporarily Suspend Commission Fees
In an effort to aid independent restaurants around the country, DoorDash is removing or reducing commission fees through the end of April. As of today, restaurants new to DoorDash can sign up and pay zero commission fees for 30 days. Eligible restaurants already onboard will pay reduced fees on delivery orders and won't be charged for pickup orders, but it's unclear as to how long this will be the case. As cities and states across the U.S. mandate that restaurants cut the capacity of their dining rooms—or close them all together—restaurateurs will have to rely heavily on delivery in the weeks ahead. To further entice customers DoorDash’s membership service, DashPass, lets diners pay $10 a month to have delivery fees waived on orders over $15. In today's world, that could be a good deal, both for consumers and for restaurants.
Edible Adds Home Delivery of Fresh Fruit Service, Eliminating Fees
With the amount of people being advised to stay home and avoid public settings increases by the day, Edible has eliminated same-day delivery and will be adding a feature of free home-delivery of fresh fruit and produce. "Even though large gatherings are not happening, we recognize that many smaller events and celebrations like birthdays and anniversaries are still going on," said Edible President Cheikh Mboup. "We want to make it as easy as possible for people to continue celebrating special occasions, even during this stressful time." At the end of the day, Edible wants to ensure that even through this unique time in our country, people still have access to a source of fresh food and produce.
Helping Enforce the Practice of Social Distancing, Kwik Trip Offers Free Delivery
Kwik Trip operates more than 675 family-owned convenience stores, dominantly in the Wisconsin/Minnesota/Iowa markets. The La Crosse-based convenience retailer is now waiving the delivery charge on any order more than $8 purchased through its delivery partnership with EatStreet. "Kwik Trip offers so many essential items we all use in our daily lives, so we wanted to find a way to make it easier for our customers to get what they need without leaving home," said Matt Howard, EatStreet CEO and co-founder. This will also cut down on the masses of people fleeing to their local grocer in efforts to hoard more toilet paper or essential products. Items can now be strategically divvied out and rationalized accordingly.

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