Loyalty360 Announces 2023 Loyalty360 Award Winners at Loyalty Expo

Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2023 Loyalty360 Awards, which were announced on May 10 during Loyalty360’s Loyalty Expo in Orlando, Florida. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in 15 categories, each representing a key facet of a brand’s customer loyalty focus.

Winners for the Loyalty360 360 Degree Awards—Supplier, Brand, and Champion of Customer Loyalty—were also announced during the ceremony.

The 360 Degree Awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had multiple clients compete in the finalist presentations.
New for 2023, the Champion of Customer Loyalty Awards are special recognitions presented to individuals who have made outstanding contributions to the customer loyalty and experience industry.
The winners of the 2023 Loyalty360 Awards are as follows:

B2B Customer Loyalty

  • Platinum: Signia
  • Gold: Bank of America
  • Silver: Aristocrat
  • Bronze: Verizon
Brand-to-Brand Partnerships
  • Platinum: SCENE+
  • Gold: TELUS
  • Silver: Bal Harbour Shops ACCESS
  • Bronze: Parkland
  • Honorable Mention: Sleep Number
Corporate Social Responsibility
  • Platinum: TELUS
  • Gold: Giant Food
  • Silver: Tim Hortons
  • Bronze: Kampgrounds of America
  • Honorable Mention: Bal Harbour Shops ACCESS
Creative Campaign and Communications
  • Platinum: Certified Angus Beef
  • Gold: Blaze Pizza
  • Silver: Amtrak
  • Bronze: Accor
  • Honorable Mention: Ally Financial
Customer Analytics, Insights, and Metrics
  • Platinum: LEGO
  • Gold: Thriftbooks
  • Silver: Margaritaville
  • Bronze: AMC Theatres 
  • Honorable Mention: Noodles and Company
Customer Experience Strategy
  • Platinum: Blue Buffalo
  • Gold: Victoria’s Secret
  • Silver: SCENE+
  • Bronze: Cinergy Entertainment
Customer Loyalty Innovation and Transformation
  • Platinum: Tim Hortons
  • Gold: Vivid Seats
  • Silver: NFL
  • Bronze: MGM Resorts International
  • Honorable Mention:  Sonesta International Hotels
Customer Loyalty Strategy
  • Platinum: Wawa
  • Gold: Donatos
  • Silver: SCENE+
  • Bronze: Bank of America
  • Honorable Mention: Draftkings
Employee Engagement & Impact
  • Platinum: Bank of America
  • Gold: Empire Company Ltd.
  • Silver: IKEA Canada
  • Bronze: Donatos
  • Honorable Mention: Certified Angus Beef
Loyalty Program Design
  • Platinum: Giant Food
  • Gold: Progressive
  • Silver: MGM Resorts International
  • Bronze: Parkland
  • Honorable Mention: Sleep Number
Offer, Incentive, and Reward Design
  • Platinum: LEGO
  • Gold: Ford
  • Silver: Kampgrounds of America
  • Bronze: Signia
Technology & Trends
  • Platinum: 7-Eleven
  • Gold: Hilton
  • Silver: Travelers Insurance
  • Bronze: PDQ Restaurants
360 Degree (Supplier)
  • Platinum: Brierley
  • Gold: Kobie
  • Silver: Brandmovers
  • Bronze: Cheetah Digital by Marigold
  • Honorable Mention: Bounteous
360 Degree (Brand)
  • Platinum: Bank of America
  • Gold: LEGO
  • Silver: SCENE+
  • Bronze (TIE): TELUS and Giant Food
Champion of Customer Loyalty
  • Tom Madden, Managing Partner, Loyalty and CRM, ICF Next
  • Don Smith, Global Consulting Officer & CMO (US/Europe), Brierley | Capillary
Mark Johnson, CEO, emphasized the significance of the Loyalty Expo and Loyalty360 Awards to Loyalty360’s mission. “The 2023 Loyalty360 Award finalists have demonstrated their unwavering commitment to loyalty by excelling in one or more of the crucial aspects highlighted in this year's categories. Their dedication is evident through their internal commitment, as well as the qualitative and quantitative metrics that support their efforts. These award winners are at the forefront of advancing customer loyalty and elevating the overall customer experience.”

Carly Stemmer Ivory, Vice President at Loyalty360, added, “This year's finalists encompass various industries and have presented a diverse array of loyalty and customer experience strategies, programs, and initiatives in their submissions and presentations. The immense interest and diversity showcased in the awards highlight brands’ growing dedication and focus on customer loyalty. Marketers understand there is no singular approach or solution that can determine success. Marketers’ unique insights and stories are what makes their participation in the Loyalty360 Awards great, and we look forward to their journeys and continued success.”

For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.

About Loyalty360
Loyalty360 is the only objective community for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. Visit us at Loyalty360.org or follow us @Loyalty360.

About Loyalty Expo
Loyalty Expo is a VoC-driven, best-practice-focused customer loyalty and reward conference. Market leaders share their experiences and insights on customer retention strategies and trends. In addition, the Expo provides the knowledge necessary to guide customers on the path to loyalty and has earned a reputation as one of the industry’s premier events.

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