Omnichannel customer experience is something that all companies strive for, and a powerful technology solution is a necessary first step for organizations that are looking to create connected, effective customer experience. One CX solution provider, Genesys, recently received some good news from a Forrester report regarding the return on investment for users of its customer experience platform.   The Total Economic Impact report shows a 158% ROI over the five years following implementation of the Genesys Customer Experience Platform.....

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