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CINCINNATI & LITTLE ROCK, Ark.—Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has signed a contract with Alltel Wireless for an end-to-end BSS solution to include Service Activation Manager, Customer Service Manager, Rating and Billing Manager, Real-Time Convergent Charging Solution and Active Mediation, as well as Convergys Dynamic Decisioning Solution. Convergys solutions will replace Alltel’s in-house legacy system. Alltel Wireless has chosen Convergys Smart BSS Solutions to reinforce its position of customer advocacy.
Convergys Smart BSS Solutions mesh perfectly with Alltel’s customer-centric approach, enabling the provider to deploy streamlined and cost-effective BSS technologies and services to address the needs of its customers. Convergys Dynamic Decisioning Solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence.
“Efficiencies, differentiation in the market place, and long term partnership viability are the key aspects to our B/OSS platform decision,” said Lewis Langston, CIO, Alltel Wireless. “We felt through our evaluation process that we had the best relationship fit with Convergys.”
“Alltel Wireless has a clear vision of how it wants to treat its customers and Convergys’ solutions will help Alltel realize that vision,” said Bob Lento, President, Information Management, Convergys. “With easy-to-use BSS interfaces, Alltel Wireless can respond quickly to changes in the competitive landscape, designing and launching new and compelling offers to its customers.
“Recent Convergys research indicates that loyal customers are 25% more receptive and responsive to proactive customer care and messaging. With the Dynamic Decisioning Solution, Alltel can further satisfy its customers with proactive personalized messages tailored to their specific needs,” continued Lento.
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.
About Alltel Wireless
Allied Wireless Communications Corporation (AWCC), doing business as Alltel Wireless, is a wireless telecommunications provider serving more than 800,000 customers in six states. Headquartered in Little Rock, AR., AWCC is a subsidiary of Atlantic Tele-Network, Inc. (NASDAQ: ATNI). For more information, visit www.alltel.com or www.awcc.com.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
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