B&Q looks to boost customer loyalty with new app

  • February 25 2013
  • Resource: Daily News
  • B&D

DIY store shoppers will now be able to redeem discounts via mobiles. B&Q has announced the B&Q Club app, which has been designed on the back of research from Google that shows 64 per cent of UK smartphone owners use their devices when...Read More

Retention Science Launches the Retention Score™, Dubbed the “Klout Score of E-Commerce Customer Retention”

  • February 25 2013
  • Resource: Daily News
  • Retention Science

Retention Science calculates a Retention Score - a metric that tells e-tailers how well they are doing with customer retention. E-tailers can request their score in minutes and receive retention campaign recommendations to maximize customer...Read More

2ergo Announces NFC Free Mobile Payments and Loyalty Platform

  • February 25 2013
  • Resource: Daily News
  • 2ergo

Wi-Fi based Podifi™ provides merchants with immediately deployable and universally compatible retail solution. 2ergo Group plc, the mobile solutions company, today announced the commercial availability of its podifi™ mobile loyalty ...Read More

Delta to Make Investments in the Customer Experience on Transcontinental Flights

  • February 25 2013
  • Resource: Daily News
  • Delta Air Lines

Airline will add new products and services on all flights between New York-JFK and Los Angeles, San Francisco and Seattle Delta Air Lines (NYSE: DAL) is adding new elements to its transcontinental service, offering customers traveling between...Read More

PointsPay Wins the ‘MPE Loyalty Award’

  • February 22 2013
  • Resource: Daily News
  • Loylogic

Loylogic, the leading innovator of loyalty e-commerce and e-payment solutions, was awarded with the ‘MPE Loyalty Award’ at the prestigious 2013 Merchant Payment Ecosystem event in Berlin. The recognition was given for the launch of...Read More

What Brands Must do to Close the Loyalty Chasm

  • February 22 2013
  • Resource: Daily News
  • Loyalty 360

In an upcoming webinar, hosted by Loyalty 360, ICLP will share research revealing what makes consumers loyal to a brand and will demonstrate how companies can improve their efforts to enhance the customer experience. Brands around the world are...Read More

Telefónica Germany Launches Customer Experience Dashboard Powered by SpatialBuzz

  • February 22 2013
  • Resource: Daily News
  • Telefónica

Breakthrough online system is first to provide 19 million German customers with access to detailed coverage and live network status information Telefónica has announced that it is the first mobile operator in Germany to provide customers...Read More

Adara Secures $20 M in Financing Led by QuestMark Partners

  • February 22 2013
  • Resource: Daily News
  • Adara

Global marketing solution Adara Inc. is pleased to announce it has secured $20 million in a financing round led by QuestMark Partners, an expansion-stage venture capital firm providing growth capital to exceptional management teams across the...Read More

Lara Lee to Join Lowe’s Customer Experience Design Team

  • February 22 2013
  • Resource: Daily News
  • Lowe's

Lowe’s Companies, Inc., (NYSE: LOW) announced today that Lara Lee will join the company as senior vice president, customer experience design, effective Feb 25. Lee will report to Robert J. (Bob) Gfeller, customer experience design...Read More

IHG Launches Mobile Enrollment Scheme for New Priority Club® Rewards Members

  • February 22 2013
  • Resource: Daily News
  • InterContinental Hotels Group

New Priority Club® Rewards Members can now register via their NFC-enabled Smartphone InterContinental Hotels Group (IHG) today launches an innovative mobile enrolment scheme for new Priority Club Reward (PCR) members, the first of its kind...Read More

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