Bizrate Insights Named Top Vendor for Customer Ratings & Reviews

  • January 25 2022
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

The Bizrate Insights team has exciting news! For the fourth year in a row, Bizrate Insights has been recognized as a leading vendor to the top 1000 ecommerce retailers in North America. Digital Commerce 360 recently released its annual report...Read More

Black Friday 2021 Insights Every Retailer Should Know

  • January 18 2022
  • Resource: Loyalty Today
  • Samuel Northrup, Bizrate

Even with global supply chain issues expected to continue into the new year, Adobe Analytics forecasts online holiday sales will top $200 billion for the first time, including $9.5 billion in Black Friday 2021 sales. We put together a list of...Read More

2021 Holiday Shopping Plans [Consumer Data]

  • December 16 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Last year, daily online spending throughout the holiday shopping season surpassed $1 billion for the first time. Now, even during a global supply chain crisis, continued online spending and a surge in demand has Adobe predicting holiday...Read More

Quick Tips for Premium Loyalty Program Success

  • October 25 2021
  • Resource: Loyalty Today
  • The Synapse Team

Customers engaged in a paid loyalty program are 59% more likely to choose a brand over its competitors and 62% more likely to spend more with that brand. Unlike a free rewards program with little to no commitment, a premium loyalty program must...Read More

The Hidden Potential of Store Associates for Your Brand

  • July 12 2021
  • Resource: Loyalty Today
  • The Synapse Team

As retailers reopen during the back half of 2020, they face the unique challenge of ensuring customers feel comfortable with the return to in-person shopping. Businesses across the board have been forced to reimagine the entire in-store experience...Read More

The Impact of Customer Reviews on Purchase Decisions

  • July 08 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

This post was originally published in June 2019 and was updated in April 2021 with additional data points, updated survey results, and new information.These days, you don’t order takeout, book a hotel, or buy a product without reading a few...Read More

5 Key Takeaways for Customer Loyalty Programs

  • June 30 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Retailers have spent the last year adjusting their operations to accommodate new consumer shopping behaviors. From investing in buy online, pick up in store (BOPIS) offerings to premium loyalty programs, ecommerce retailers are doing all they can...Read More

Data-Driven Tips To Create a Winning BOPIS Program [GUIDE]

  • June 28 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Shoppers’ priorities and expectations have changed throughout 2020, but one constant has been the desire for a safe and convenient shopping experience. Whether you’ve recently implemented a BOPIS program or have been offering...Read More

Why Voice of Customer Should Be Your Top Priority

  • June 25 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Thanks to social media and third-party review sites, the customer relationship hasn’t been private for decades. Instead of an unsatisfied consumer quietly choosing to walk away after a negative interaction, they can write a review to share...Read More

These Pandemic Retail Trends Are Here to Stay

  • June 22 2021
  • Resource: Loyalty Today
  • The Synapse Team

With coronavirus case numbers declining in the U.S., the retail industry has reached the beginning of the end to one of its most hectic periods in recent memory. But even as public health restrictions across the country continue to ease, retailers...Read More

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