Is America Ready to Return to Work and Get Back to Business?

  • May 29 2020
  • Resource: Loyalty Today
  • Liesl Nielsen, Qualtrics

Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready?And perhaps more importantly: What do they need...Read More

Sense, Listen and Get Back to Business

  • May 27 2020
  • Resource: Loyalty Today
  • Moira Dorsey, Juliana Holterhaus, Qualtrics

The sudden emergence and threat of COVID-19 has fundamentally changed the way we live and the way we do business. In some cases, organizations have been able to shift online, but many others have had to close their doors. No matter where companies...Read More

Three Phases for Heading Back to Business

  • May 20 2020
  • Resource: Loyalty Today
  • Bruce Temkin, Qualtrics

I’ve studied human behavior for decades, examining how people respond to their environment as customers, employees, and leaders. Humans are amazingly resilient—for the good and bad. Even after facing disruptive events such as an...Read More

How Scandinavian Insurance Giant Tryg is Taking its Digital CX to The Next Level

  • May 14 2020
  • Resource: Loyalty Today
  • Daniel Saunders, Qualtrics

How do you stand out in the crowded insurance market? It’s a question that brands across the world are asking themselves, including Scandinavian giant Tryg.The rise of comparison sites in the last 5 years has seen the industry often reduced...Read More

Customer Care: Dealing With a Crisis You Couldn’t Plan For

  • May 12 2020
  • Resource: Loyalty Today
  • Leonie Brown, Qualtrics

Customer Care Managers are used to dealing with regular surges in demand. Most customer care centers (also referred to as contact centers) have an established process, planned months in advance to ensure they cope adequately and maintain...Read More

So, You’re an Online Business Now? How to Survive and Thrive in a Digital World

  • May 07 2020
  • Resource: Loyalty Today
  • Juliana Holterhaus, Qualtrics

Brands around the world have found themselves having to ramp up their digital efforts seemingly overnight. Here’s how brands can ready themselves for long-term success online...The sudden emergence and threat of COVID-19 has fundamentally...Read More

How your brand can build & keep trust amid COVID-19

  • April 10 2020
  • Resource: Loyalty Today
  • The Qualtrics Team

The COVID-19 pandemic is creating a new reality for brands and everyone is feeling the impact.In mid-March, as the crisis began spreading in the U.S., just over 70% of U.S. consumers indicated that coronavirus was impacting their day-to-day lives....Read More

The Experience Leaders Making a Difference During COVID-19

  • April 06 2020
  • Resource: Loyalty Today
  • The Qualtrics Team

The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What matters is how you act in the here and now.We’re highlighting some of the leading examples of brands adapting to the situation by providing...Read More

Adjusting Your CX program to Deal with COVID-19

  • March 20 2020
  • Resource: Loyalty Today
  • Bruce Temkin

Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink how it operates. As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. How? By...Read More

The breakthrough moments that defined CX in 2019 and are shaping 2020

  • February 19 2020
  • Resource: Loyalty Today
  • Jack Davies

Another year has passed, and it’s yet another year where customer experience has evolved at a considerable pace. We’ve seen more and more companies expand their CX programs to bring in more channels, more respondents, and...Read More

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