The holiday survival toolkit: Deliver fantastic CX and get your employees through to January

  • November 05 2019
  • Resource: Loyalty Today
  • Daniel Saunders, Qualtrics

Whether you’re running a store, airport, restaurant, hotel or any other kind of destination business, the holidays are likely to be your busiest time. Here’s how your teams can deliver an excellent customer experience right...Read More

How retail brands are getting the customer experience right

  • October 14 2019
  • Resource: Loyalty Today
  • Catherine Thurtle

Danielle Lumetta, Retail Consulting Manager at Accenture, has advised some of the world’s biggest retail brands. In our latest CX Visionaries profile, we spoke to her about brands excelling with the customer experience, and how they’re...Read More

“Beginning with the end in mind”: How Jim Harwood helped jump-start Farm Bureau Financial Service’s CX program

  • September 20 2019
  • Resource: Loyalty Today
  • Daniel Saunders, Qualtrics

Ask Jim Harwood, Client/Member Experience VP at Farm Bureau Financial Services, how you build support for a CX program with your CEO and Senior leadership and he’ll tell you to take a lesson from Michael Gerber and the E-Myth: “Begin...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?