E-Commerce, Loyalty, Labor and Consolidation Loom Large in ’19

  • February 04 2019
  • Resource: Loyalty Today
  • Scott Schaper, EVP of Program Operations for PDI Software

Online shopping and home delivery have had a dramatic impact on the grocery sector.2018 was a challenging year for the grocery sector, with changes in consumer shopping behaviors and competition from alternative retailers forcing many to re...Read More

Invest in Your Frontline Employees to Create Valuable Customer Engagement

  • September 01 2017
  • Loyalty Management: Articles
  • Mindy Shouse

Nearly every marketer and loyalty program manager today can recite industry mantras about the value of omnichannel interactions and the importance of rich, relationship-building customer experiences. But in the 20 years of designing, building...Read More

Why Your Loyalty Program Isn’t Driving Revenue – And How to Fix It

  • September 27 2018
  • Resource: Loyalty Today
  • Jeff Hassman

Effective loyalty programs consistently deliver results across the metrics that matter to brands: foot traffic, basket size, frequency of visits and revenue.   But as successful as they’ve been, loyalty programs are under increasing...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?