How to Wave Goodbye to Survey Fatigue: A Guide to Boosting Response Rates

  • April 10 2019
  • Resource: Loyalty Today
  • Carolyn Hall

How many times this week have you been invited to provide feedback by a company from which you’ve recently purchased? There have been a few, haven’t there? I’ve had one about buying shoes. Another about why I didn’t buy...Read More

What Are Your Filthiest CX Habits? And How Can You Break Them?

  • March 25 2019
  • Resource: Loyalty Today
  • The Confirmit Team

What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do? Confirmit surveyed 700 customer experience professionals and we’ve crunched the...Read More

2018: The Year that CX Made Headlines

  • January 10 2019
  • Resource: Loyalty Today
  • Ken Østreng

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. CX professionals and providers of services...Read More

What’s on the CX Horizon?

  • December 20 2018
  • Resource: Loyalty Today
  • Claire Sporton, Confirmit

It’s a funny thing, trying to predict the future. You can argue there’s not much point to it, and you may well be right, but at this time of year, there’s a strange temptation to give it a go anyway. Fear not, I’m not going...Read More

What is Customer Success?

  • December 07 2018
  • Resource: Loyalty Today
  • The Confirmit Team

Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers.Why is Customer Success Important?Your customers are more than ever able...Read More

Keeping CX Simple, Elegant… and Effective

  • November 02 2018
  • Resource: Loyalty Today
  • Sarah Simon, Confirmit

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Terry’s small team of two owns the process of listening to the Voice of the Customer and making...Read More

Adolescent Intelligence: Why AI and My Teenager Have A Lot In Common

  • October 04 2018
  • Resource: Loyalty Today
  • Claire Sporton, Confirmit

As 2018 whirrs into life, we continue to be bombarded by stories of robots. They’re going to make everything wonderful! They’re going to make everything terrible! Everything is changing! They want my job! Every headline and prediction...Read More

When is Customer Feedback a Really Bad Idea?

  • August 21 2018
  • Resource: Loyalty Today
  • Phil Durand

The other day I found myself in the slightly annoying position of being unable to procrastinate any further. I had to – finally – admit defeat and just well get on with a domestic DIY project that I’d been in varying stages of...Read More

Spring’s Sprung! Is Your Research Firm Growing Like Spring Flowers?

  • March 27 2018
  • Resource: Loyalty Today
  • Holly Carter

It’s the first day of spring in the northern hemisphere! Spring represents more than just warmer weather. It represents new life and new beginnings. In my opinion, this season of new beginnings is a perfect time for Market Research agencies...Read More

The Challenge in Mapping CX Careers

  • December 12 2017
  • Resource: Loyalty Today
  • Shelly Chandler

Editor’s Note: This is part of an ongoing series from Confirmit. To read previous entries, click here.  Customer Experience (CX) careers are a hot topic, in part because they are difficult to map. The first and second blogs in this...Read More

Displaying results 1-10 (of 17)
 |<  < 1 - 2  >  >|