Geoffrey Insurance Success Story: Interactive, Personalized Video Enhances Customer Engagement

  • September 01 2017
  • Loyalty Management: Articles
  • Pitney Bowes Team

Increased understanding of customer policies, enhancing customer satisfaction and boosting retention, through interactive, personalized video – online and in real timeProviding more personalized service in a digital world  Facing the...Read More

3 Steps to Preparing a Roadmap to Customer Engagement Transformation

  • August 01 2017
  • Loyalty Management: Articles
  • Manmohan Gupta

The goals of digital transformation (DX) of customer engagement—the hyper-personalization, relevancy, real-time feedback and on-the-fly agility—none of that is possible without access to relevant data available at the right time. But...Read More

To Remain Competitive, You Must Provide a Great Customer Experience

  • September 26 2017
  • Resource: Loyalty Today
  • Gaston Hummel

How would your customer satisfaction scores increase if you could effectively help customers immediately, regardless of the number of inquiries?  Is this a pipe dream, the promise of bots powered by artificial intelligence or within your...Read More

Transform Customer Care with a Moment of Impact in the Call Center

  • July 19 2017
  • Resource: Loyalty Today
  • Jesse Hoobler

Looking to buy shoes online? Need to upgrade your phone? In the market for a ridesharing app? Today’s customers can buy any one product or service from at least a half-dozen different vendors. So, how does any one company stand out? To...Read More

What Are the Real Requirements for Your Mobile First Strategy?

  • May 16 2017
  • Resource: Loyalty Today
  • Chris Cummings

With over 2.5 billion smartphones on earth and the average U.S. adult spending more than three hours per day on a mobile device, the need for a mobile first strategy is clear. However, it’s not always clear what that...Read More

For Banks, Digital Transformation is Key to a Better Customer Experience

  • March 28 2017
  • Resource: Loyalty Today
  • Gerhard Heide

Every company shares a goal of, ultimately, wanting to better engage with customers and improve the overall customer experience. It doesn’t matter how big your organization is, or how famous your brand name may be; every business lives and...Read More

Digital Transformation: Omnichannel – the Power of Physical and Digital

  • October 03 2016
  • Resource: Loyalty Today
  • Lisa Sutrick

When people think of digital transformation, their minds tend to hone in on just that first part: digital. That’s a pretty understandable reaction and, after all, if “digital” weren’t an important component of digital...Read More

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