Consumers to Brands: We Want to Be a Part of Your Success

  • April 15 2015
  • Resource: Loyalty Today
  • Kanupriya Dhoot

On top of our Voice of Customer (VoC) technology, InMoment supports a consumer insights panel and a team of data scientists who conduct regular research on a range of customer experience topics.We recently completed a study asking 644 North...Read More

3 Tips for Building a VoC Business Case

  • March 15 2015
  • Resource: Loyalty Today
  • Kanupriya Dhoot

The customer experience is a team effort, so it takes an enterprise-wide investment to improve it. You’ll need the support of your peers, partners, and uppers. (You already have ours.) Successfully pitching and pushing any business...Read More

Are You Interrogating Your Customers?

  • March 03 2015
  • Resource: Loyalty Today
  • Kanupriya Dhoot

We’re well-intentioned. Really, we are. We Customer Experience professionals are passionate about customers and want to do everything within our power to improve their experiences. But in our rush to connect with our customers, we may...Read More

Understanding Empathy and Your Brand

  • February 06 2015
  • Resource: Loyalty Today
  • Kanupriya Dhoot

While many companies operate under the model of “If we build it, they will come,” the most successful companies know it’s essential to understand and actively engage with a targeted customer base.At InMoment, we believe that no...Read More

Don’t Bank on the Weather—But Great Customer Experience Will Always Pay Off!

  • June 23 2014
  • Resource: Loyalty Today
  • Kanupriya Dhoot

While meteorologists argue over forecasts for May, recent glimmers of warmer weather have increased our hopes for a sunny spring and a repeat of last summer’s heat wave. With two bank holidays to look forward to, this could be very...Read More

Entrepreneur Article: Evolve or Die in the Age of the Customer

  • June 21 2014
  • Resource: Loyalty Today
  • cpetitt

Entrepreneur was recently kind enough to lend me their Webspace for sharing some thoughts on business and customer experience in today’s market.I’ve been around long enough to see a pretty significant and cool change take root in...Read More

Seven Ways Tablets Are Changing Restaurant Customer Experience

  • June 19 2014
  • Resource: Loyalty Today
  • Kanupriya Dhoot

The inexorable rise of mobile technology continues to shape the way we shop, dine out and use our leisure time. According to the latest figures from e-tail industry body IMRG and advisory firm Capgemini, while total online sales rose 18% year-on...Read More

Red Shoes Pillar #3: Stories

  • June 18 2014
  • Resource: Loyalty Today
  • cpetitt

Every last person out there has their signature features—visible clues that tease out their story. It could be a glaring flaw or a glowing trait: a tendency to talk too fast, a flair for the dramatic, a hard time getting out of bed, an...Read More

Translation Is Just the Tip of the International Customer Experience Iceberg

  • June 17 2014
  • Resource: Loyalty Today
  • Kanupriya Dhoot

Nan Russell, head of our Global Centre of Excellence, offers her expert advice to set your international customer experience management (CEM) programme on the right path and ensure your brand doesn’t get ‘lost in translation’.The...Read More

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