CONTENT GALLERY

At RingCentral, we feel a great product combined with a great customer experience is a formula for long-term success. For this reason, we put passion, dedication and focus into delivering consistent, world-class customer delight.One key success...Read More

“Why do companies fail?”This question is what inspired Professor Clayton Christensen to pursue his work on the theory of disruption. There are many startups out there that manage to identify and meet a customer need. They become...Read More

As Jeff Bezos and his team have tirelessly developed Amazon and its offering, one guiding principle has tended to rise above others: remove friction from the customer experience. No frills — but even less friction.That being said, if you...Read More

To an outside observer, the most visible cause of customer experience excellence seems to be company’s attitude toward their customers. Employees at every level — from the CEO’s strategic decisions down to the frontline’s...Read More

Oddly enough, a company’s happiest customers are often the ones who end up getting the least attention after they’ve provided feedback.The reasons for this neglect are rarely malicious. Since happy customers aren’t an obvious...Read More

You would be hard-pressed to find a company these days that doesn’t collect some type of customer data after important interactions — but this information alone won’t give those companies a big-picture understanding of the...Read More

From inside an organization, it can be easy to think that a good customer experience is determined by the quality of the individual interactions you deliver. However, things look much different from the customer’s perspective. One of the...Read More

Everyone has a love story or two. What’s yours?That moment you fell so hard that it was tough to remember life before. That experience that began a lifelong relationship that becomes a part of who you are.Just as with people, it can happen...Read More

As an industry, banking does a poor job of creating loyalty among its customers. According to a recent Temkin Group report, consumers in the US are more likely to recommend their fast food restaurants and airlines (airlines?!) to a friend or...Read More

A man and his son are in a terrible car accident. The father dies, and the son is rushed to the emergency room in critical condition. In the operating room, the surgeon looks at the boy and exclaims, “I can’t operate on this boy, he is...Read More