DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Finding Simplicity By Asking Your Customers

During Thursday’s Loyalty360 webinar, “Simplify Customer Service Interactions,” which was presented by KANA®, a Verint®...

Research & Reports

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Don’t Rip and Replace— Wrap and Renew!

The abundance of legacy applications in the contact center can trap a business into rigid, inefficient processes and introduce undue...

Simplify Customer Service with 360-Degree View of the Customer
Simplify Customer Service Interactions

Loyalty Management

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Use Customer Experience Management to Host the Best Party in Town

The dynamics between buyers and sellers have certainly changed over the years. Phrases like “efficient” and “cost-effective&rdquo...

Past Issues

Webinars

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Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.

Simplify Customer Service Interactions

 Webinar: Customer Service / Call Center / Customer Experience ManagementPresented on August 28, 2014 at 1PM EDTSimplicity is hard to find...

KANA®, A Verint® Company

KANA, A Verint® Company, is a leading provider of cloud and on-premise customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social...

Our Members

Katie Sieck ,
Director, Marketing Programs

Contact

Christopher Nix
Business Development Manager
913 825 1025
[email protected]