DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Delivering Personalized Experiences is Key to Holiday Shopping

The Wall Street Journal reports that U.S. shoppers went online to purchase holiday gifts and score Black Friday deals they once crowded into malls...

Research & Reports

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Return on Experience (ROX): Activate Participation to Bridge the Divide Between Customer and Employee Experience

Return on experience (ROX)—versus return on investment or return on ad spend—has taken on new importance for digital and operational...

Loyalty Today

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Why You Need a Holistic View of your Customer Experience

Marketers need to start looking at the overall customer experience (CX) management to get to a real understanding of return on experience (ROX...

Loyalty Management

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Sustaining Customer Advocacy in the Face of Crisis

We’re living in a time of great disruption for brands and customers, with our day-to-day lives and routines, relationships and financial well...

Making the Case for Loyalty

Multimedia

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

What Can We Do to Help You From an Association Standpoint? (PT.2) | Loyalty Live Throwback Thursday

Loyalty360 is always looking for feedback from its members on what it can do from an association standpoint to help and assist its members in...

Analyst Reports

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Loyalty360’s Analyst Reports are designed to help brands and marketers navigate the plethora of vendors and providers in the market that support customer loyalty, customer experience and customer engagement strategies in any capacity.

Loyalty360 Analyst Report | ICF Next

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market...

ICF Next

Formerly known as Olson 1to1, ICF Next offers award-winning loyalty + CRM strategy, customer journey mapping and lifecycle management, personalized creative, analytics, reporting and modeling, cross-channel marketing, technology and program implementation and management.  The youngest firm named a Leader in the Forrester Wave™ list...

Our Members

Andrew Kelly ,
VP, Partner, Sales & Marketing

Contact

Guy Cierzan
EVP, Managing Director
612.455.7400
[email protected]